Privacy Policy
Effective Date: 01/20/2026
Benefit Source Incorporated (“BSi,” “we,” “us,” or “our”), headquartered in Greenville, South Carolina, is a Third-Party Administrator dedicated to providing exceptional administrative services to employers, employees, and brokers.
We are committed to safeguarding personal information with integrity, transparency, and audit readiness.
This Privacy Policy describes how we collect, use, and protect information through our services and our secure online portal, BSinow.
Information We Collect
We may collect and maintain the following categories of information:
Personal Identifiers: Name, address, email, phone number, Social Security number.
Employment & Benefits Information: Employer details, plan participation, claims history, coverage information.
Financial Information: Banking or payment details for claims and administrative transactions.
Health Information: Protected health information (PHI) required for administering health and advanced care programs, handled in compliance with HIPAA.
Technical Information: Device identifiers, login credentials, IP address, and usage data from BSinow.
Other Voluntary Information: Information you provide when contacting us or submitting forms.
How We Use Information
Information is used solely to support our role as a TPA, including:
Administering self-funded, retirement, government, and medical programs.
Providing secure BSinow portal access.
Processing claims, transactions, and benefit services.
Complying with HIPAA, federal, and South Carolina legal requirements.
Supporting internal governance, compliance, and audit readiness.
Detecting and preventing fraud or unauthorized access.
Ethics and Audit Readiness
BSi operates on a foundation of ethical business practices, compliance, and accountability.
We maintain strict internal controls and audit-ready processes to ensure transparency for our partners, participants, and regulators.
Sharing of Information
We do not sell or rent personal information. Information may be shared only when necessary:
With service providers supporting claims, IT, or administrative functions.
With authorized employers, brokers, or government agencies as required for plan administration.
To comply with federal or South Carolina law, including HIPAA and the South Carolina Insurance Data Security Act.
In the event of mergers, acquisitions, or reorganizations.
Security & Legal Compliance
BSi protects personal and health information with administrative, technical, and physical safeguards. Our practices include:
Compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Adherence to the South Carolina Insurance Data Security Act, requiring data security programs and breach response plans.
Compliance with the South Carolina Data Breach Notification Law (S.C. Code Ann. § 39-1-90), requiring notice if personal information is compromised.
Restrictions on the public use and disclosure of Social Security numbers, as required by South Carolina law.
While no system can guarantee absolute security, BSI continually enhances protections to maintain a secure environment.
HIPAA Notice of Privacy Practices (Summary)
As part of our role in administering health and benefit programs, BSi is required to maintain the privacy of your protected health information (PHI) under HIPAA.
Permitted Uses: We may use and disclose PHI for treatment, payment, and healthcare operations, and as otherwise allowed or required by law.
Your Rights: You have the right to access, request corrections to, and obtain an accounting of disclosures of your PHI. You may also request restrictions on certain uses or disclosures, and you have the right to request confidential communications.
Complaints: If you believe your privacy rights under HIPAA have been violated, you may file a complaint with BSi or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.
A full Notice of Privacy Practices is available upon request.
Data Retention
We retain personal and plan-related data only as long as required to meet contractual, legal, or regulatory obligations. Data no longer needed is securely disposed of in accordance with applicable laws and best practices.
Your Rights
Subject to federal and South Carolina law, you may:
Request access to or correction of your personal information.
Request deletion of certain information, where legally permissible.
Restrict or object to specific uses of your information.
Receive notice if your information is subject to a data breach.
To exercise these rights, please contact us using the details below.
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and related privacy laws:
Right to Know: You may request information about the categories of personal data we collect and the purposes for which it is used or shared.
Right to Access: You may request access to your personal information collected over the past 12 months.
Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out of Sale: You may direct us not to sell your personal information.
Right Not to Be Discriminated Against: Exercising your privacy rights will not result in denial of services or differential treatment.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised Effective Date.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us:
Benefit Source Incorporated (BSi Companies)
Greenville, South Carolina
306 Ridgeland Dr, Greenville SC 29601
Info@bsicompanies.com
864-370-0711