Why BSI?

BSI offers superior customer service, technology, and results to our clients through:

Our clients are varied; we serve Public Entities, Manufacturers, Large Employers, Staffing Companies, Unions, Government Contractors – and the list goes on… We provide a variety of value-added professional services to our clients that reduce costs, provide transparency, increase efficiency and improve member satisfaction. Our team consults, designs, and implements specialized benefits packages for businesses that require more than a traditional health insurance broker or third party administrator can provide. We design bona fide health, retirement, and supplemental benefit plans for employers nationwide. BSI is an experienced source for niche markets with a focus on government contractors that perform SCA, Davis Bacon, ATSA, State Prevailing Wage work, and Taft Hartley groups. We train teams with the knowledge they need to implement and service all facets of their benefit needs.

Our team will meet with your team anytime we are asked. Whether it’s a large training class that’s planning to come on board, a change in the contract, or you simply feel that your employees could benefit from meeting with our team – we’ll be there. BSI has extensive experience in the Health & Welfare / Fringe Benefit arena, serving various industries including: security contractors, facilities maintenance, transportation, mail haulers, janitorial, debt collection and others. We understand the complexities of your business needs.

If there is one thing that everything at BSI revolves around – it is teamwork. At BSI, we take time to make sure our team clearly understands your business needs, preferences, likes, dislikes, and methodology. Being able to share not only the same goal, but the paths and methods to reach that goal is critical to a successful program. It’s what we do – with every client – every day. It’s not a transactional relationship with BSI – it’s a true partnership.

Our mission is to combine customer service, knowledge, experience, technology & ethics as assets to our clients.

We work closely with our clients to design and implement the most appropriate, responsive and cost-effective vehicles to service our clients’ needs. While providing Claims Management, Benefit Plans, and Fringe Allocation services, we will always: Provide the highest quality customer service, Minimize cost to the employer, and Provide the best possible bona fide benefits for the available funds. BSI strives to be a valued team member, not just another vendor.

Our History

In 2017, BSI acquired Hewitt Coleman & Associates; combining the talent from two complementary organizations to create an exceptional team with leadership in employee benefits, risk management, and claims administration. Our clients have already seen clear benefits including the greater flexibility that comes with an expanded base of expertise. From her beginning in 1923, Hewitt Coleman & Associates had been in the business of servicing employers who self-fund risk; starting with Workers’ Compensation and Liability, adding Group Health in the 1960’s.

BSI Companies have been helping employers reach their goals since the early 1980’s. Robert P. (Bob) Harling, Agency Principal & President of BSI, began his career as a life and health agent for group voluntary and specialized health products. Since then, his client-centric approach to service and excellence have significantly grown our client base. BSI formed a third party administrator in 2006, Specialized Contract Administrators (SCA), to broaden the scope of our client service offerings. We knew that our clients’ unique requirements could not be met by other TPAs and saw a niche that only we could fill. SCA’s services include hourly contribution benefit plans, bill reconciliation, claims payment, enrollment, hour banking, compliance, COBRA, workers’ compensation administration, Bona Fide Trust administration, and HRA plan administration. We created our systems for hourly-based fringe accumulation and have met the needs with phenomenal success and client satisfaction.

BSI Companies is now strategically poised for the future.

Core Values

  • Be responsive — Answer the phone and work hard to resolve every concern within 24 hours or less.
  • Be available — Our clients have minimal time to connect with us. We will be available when the client needs us.
  • Be ethical — Every decision, every day, in every way.
  • Be learning — Every situation, every issue, and every client can teach us something new.
  • Be the best — At everything we do.
  • Be sympathetic — Empathize, regardless of where the fault lies.
  • Be communicative — With employers and employees.
  • Be agile — Sell what the client needs, not what you want to sell.
  • Be strong — Fight for the clients at all times.
  • Be respectful — To all clients, employees and vendors.
  • Be honest — The truth never has to be remembered to be retold.

Meet Our Team


Bob Harling

After graduating from the University of South Carolina and serving in the United States Army National Guard, Bob Harling began his career in the restaurant business in 1967. It was here that he discovered the need for health insurance coverage of his workforce. Due to the transient nature of the foodservice industry, most carriers refused coverage. However; in 1990 Bob changed his career path and created Benefit Source, Inc. (BSI). He provided benefits solutions that would help our clients grow and used his extensive knowledge of government contracts to establish compliance guidelines that no other TPA could match. BSI has also expanded into new markets of Workers’ Compensation, Retirement, and several others through Bob’s vision, acquisitions, and willingness to be available to clients whenever needed.


Beau Harling
Vice President

Running the day-to-day operations, Beau is the first to jump into the front lines and use his highly-energized personality to find solutions. He works along side BSI’s managers and clients to help people, solve problems, and keep everyone in compliance. Beau specializes in being able to relate and explain laws, regulations, or details to both C-Level executives as well as hourly workforce employees. “It’s the same info, but explained in very different ways.. We have more acronyms in our industry than the military and people have to be able to come in and understand.” Beau is a graduate from The University of South Carolina and is a licensed Life & Health and P & C producer. Working closely with Colonial and Symetra Financial Services, he has designed several innovative products offered in the Life & Health arena and is a leading authority on government contractor regulations, union policies, and third-party administrative services.


Sherry Loftis
P&C Operations

Sherry began her career in risk management services immediately after graduating college, joining Hewitt Coleman Associates in 1980. She has gained a wealth of experience in all aspects of self-insurance programs. In 2017, Sherry took on the responsibilities for the Property & Casualty Operations for BSI Companies. She seeks to identify the client’s needs and develop customized solutions that produce the best client experience. Sherry holds a Property & Casualty Insurance License in several states.


Kristy Wilson
Group Health Operations

In 2000 Kristy joined Hewitt Coleman as COBRA/FLEX/HIPAA Administrator. She was promoted to the position of Group Operations Director in March 2008 and Vice President-Group Health Operations in 2016. As the main resource for all things Group Health, Kristy is involved from start to finish when administering self-funded benefit plans. Whether consulting during implementation or guiding customer service and claims processing, she enjoys the tedious administration details and is the first to ask questions that others might gloss over or not think to ask. “I’m naturally inquisitive and must understand the big picture so I can understand where we’re going.” This curiosity plays well when helping to resolve issues between providers and clients.